IKEA Rug Return Policy (What You Should Know)

What should you do if, after just purchasing a rug from Ikea, you suddenly change your mind—possibly due to an innovative furnishing concept? Can you return the rug and get a refund? Read on to find out.

When most people think of trendy, hackable, and cheap home decor and furniture, they think of Ikea. Ikea has everything you need, including rugs, if you're in the market for some. Whether you are looking for the cheaper polyester ones or, the more pricy and eco-friendly organic ones, Ikea has all you need. It's common knowledge that shopping for a rug, especially if it's your first time, can be an overwhelming experience.

Therefore, consider returning the rug if you change your mind after making the purchase. Ikea’s return policy allows customers to return a rug within 365 days of purchasing it. If you are not familiar with Ikea’s return policy, don’t worry. In this post, you will learn all there is to know about Ikea’s return policy.

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Ikea’s Return Policy Explained

As it is written on Ikea’s official website, “It’s OK to change your mind.” You should, therefore, not worry about making returns, as Ikea will gladly accept them. According to Ikea’s return policy, if a customer is not satisfied with the quality of the product purchased, the customer has up to 365 days after purchase to return the product if it is still new and unopened.

If you have already opened up the product, you have 180 days to return the product for a full refund. Please keep in mind that you must bring proof of purchase, such as a receipt, to get the refund. Please note that not all items can be returned. Ikea will not accept returns of cut fabric, plants, and custom countertops, among other products.

Additionally, Items that have been altered from their original condition, are unclean, stained, or damaged will not be refunded or exchanged. If you are only concerned about returning a rug you previously purchased at Ikea, there is nothing to worry about. All you need is the receipt, and you will be given a full refund upon returning the item.

How To Return Or Exchange A Product At Ikea

Ikea makes making returns easy. If you are returning a product in-store, go through the Exchange and Returns entrance. You may find the Returns and Exchanges counter by following the signs. When you get there, pick a number and wait in line. If the products you are returning were delivered from the store, you would need to contact the Customer Support Center to schedule a pickup. If the item being returned is small, you do not have to schedule a pickup.

Once you are in the Exchanges and Returns desk, you will be required to fill in a “Return Packing Slip,” which will contain, among other things: your personal information, the reason for making the return, and more information on your order. Please note that IKEA Planning Studio and IKEA Pick Up Point locations do not accept returns. If you live in Queens and your nearest IKEA store is in Brooklyn, please send any returns there.

How To Return A Rug To Ikea

You can return a rug if its condition meets the requirements listed in Ikea’s return policy. The following is a summary of things you should keep in mind when returning a rug.

Ensure that your return the rug within 365 days of purchasing it. If you unwarp the rug, Ikea gives you 180 days to return the item.
Carry with you the original receipt so as to get a full refund. Without the receipt, you won't receive your full refund.
The rug should have the manufacturer’s original tag.
The rug should be in good condition. As such, it should not be damaged, stained, or dirty.

That’s it! A full refund will be issued in the original payment method if the above conditions are met.

How To Exchange Products

If you do not want to get a refund, you could instead request the product to be exchanged for another. All that's required to make a product exchange is the original purchase, the original receipt, a valid form of identification, and the original payment card used to complete the transaction. If you are unsure how to request a refund or exchange a product for another, you can just communicate with Ikea’s customer service through the chat box available on their site.

Can You Get A Refund Without The Original Receipt?

Yes, you can return a rug without the original receipt. The only caveat will be that you will get a partial refund. Instead, you will receive a store credit for the amount equal to the rug's lowest advertised price during the last year. The returning process will still be the same—Simply bring your rug and a government-issued photo ID to any IKEA location and ask to return it to the cashier.

What Rugs Are Available At Ikea

If you want to save yourself the hassle of exchanging or returning a rug, please acquaint yourself with the different alternatives available. It goes without saying that Ikea has one of the most extensive product selections available. When shopping for rugs, Ikea has everything you need. To learn more about the different types of rugs Ikea offers, visit Ikea’s official site and filter the options based on your liking.

For instance, you can filter rugs based on their shape, size, color, and type. You can also compare different rugs at different price points. Doing so will help you make a more educated decision than walking into the store and grabbing the first rug that caught your eye.

Bottom Line

Ikea makes the process of returning items, including rugs, easy. Ikea's return policy allows 180 days for opened items, whereas unopened items have a full year. When returning a rug, remember to carry the original receipt to get a full refund. Additionally, make sure that the rug is neither damaged nor stained. You may always check out Ikea's online rug selection before you get there to make a more educated purchase decision.