Ikea Sofa Return Policy (What You Should Know)

What happens if you buy a sofa from Ikea and then change your mind? Can you return it and get a refund? Read on to find out.

One of the biggest purchases you can make for your house is a sofa. It can be used for more than just relaxing; it can also be utilized for other pursuits like reading, watching TV, and even taking naps.

Ikea is the world leader when it comes to furniture and home furnishings. If you've never shopped at Ikea before, you might find the store extremely daunting due to the sheer volume of furnishings on display. Ikea's selection of sofas and couches is sure to have something to fit your requirements and aesthetic preferences. But if you have been shopping for sofas for a long time, you know to always try them before purchasing.

What should you do, therefore, if you realize after you've already purchased the sofa that it doesn't mesh with your overall aesthetic vision? Don't fret; you have a full year from the date of purchase to return the couch in accordance with Ikea's return policy. If you are not familiar with Ikea’s return policy, don’t worry. This post covers all you need to know about the return policy.

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What Is Ikea’s Return Policy?

Since 2008, Ikea has been the largest furniture retailer. Their return policy is one of the major selling points of the retailer. However, as you may know from other retailers, most return policies aren't always clear and, at times, leave gaps that necessitate you to call customer support for confirmation. We understand the hustle, and we have summarized all you need to know in the following paragraphs.

According to Ikea’s return policy, you have 365 days to return a product after you purchase it. That's pretty generous, right? But that's only for products that have not been opened—the product should be in the same condition it was in when you bought it. If the product is opened, Ikea gives you a shorter window of 180 days to make the return.

Even with the product being opened, you should ensure that it is not damaged. For sofas and couches, you will most probably need someone to come and pick them up. Ikea recommends placing the furniture on your doorstep, covered porch or garage so that it can be easily picked up.

Do You Need The Original Receipt When Retuning The Sofa?

Ikea has only recently made it mandatory for customers to present the original receipt when returning a product. But what if you don’t have the original receipt? Instead, you could use your debit or credit card, gift card number or order number—present the method of payment you used when purchasing the sofa.

Customer Support will try and trace your purchase. If your purchase is untraceable, you will be issued store credit equating to the sofa’s lowest selling price within the last year. At some stores, you might have to ask for it, and they will gladly issue it to you if you ask politely.

What If The Sofa Was Already Assembled?

But what about furniture that you have spent time assembling? Can they be returned? No problem; if you were to change your mind or notice a defect, you could always return the product to Ikea.

The sofa must, however, be unused. Even though the term “unused” can be quite subjective, all it means is that the couch should be in pristine condition. After returning it, the furniture will be placed under the “assembled” discount section. Other customers will be able to buy the product at a lower discounted price.

What About Sofas Bought Online

If you buy a product from Ikea through their website, the return window is drastically reduced to 14 days. Yes, you only have two weeks to return the item. This can be done via mail or home pickup.

After 14 days, you will have to return the online purchase to an Ikea warehouse. Please note that in-store products can not be returned via mail or online—you must take them to your local Ikea store.

What If The Sofa Was A Gift?

If the sofa was a gift and you still have the receipt, there is nothing to worry about. Just return the sofa, and you will get store credit equivalent to the sofa’s price. If you dont want store credit, you can instead ask for cash. As far as we can tell, it's up to the judgment of the store in question, as there appears to be no official policy on the matter.

Remember that the sofa return is contingent upon your possession of the original receipt. Attempting to return an item without the original receipt could be problematic, and you might not even be able to get a refund. According to online forums, the original purchaser must get in touch with IKEA or return the item to the shop where it was first purchased.

What To Do After 365 Days

After 365 days, you are regrettably without any return possibilities. Unfortunately, neither refunds nor exchanges will be permitted. As an alternative, you could sell the sofa on online marketplaces such as eBay, Facebook Marketplace or Craiglist.

What To Look For When Buying A Sofa

To save you from the hustle and bustle of returning heavy furniture to Ikea after a long day of shopping, it is worthwhile knowing some of the various aspects to look for when buying a sofa. The following are some of the things you should keep in mind when buying a sofa.

Always try out the sofa before you buy it.
You can order swatches to see how a pattern looks in real life or how a cloth looks in your living room's lighting.
Dont forget about the cushions.
Always invest in a good frame.
Lastly and most importantly, always measure up! Buying furniture that does not fit is the worst that could happen.

Bottom Line

Returning a sofa to Ikea is as easy as returning any other product. Ikea is generous enough to give customers a window of 365 days to return the sofa after the day of purchase. After the return window has passed, Ikea will not accept any returns. You will have to sell the sofa on online marketplaces such as eBay to get back your money.